FAQs

FAQs

Quick answers about Gogurt Yogurt

and Tigoni Spring Water

delivery, payments, and wholesale.

Gogurt Yogurt

Ingredients, storage, kids options, and freshness.

Where is Gogurt yogurt made?

Gogurt is proudly made in Kenya at Limuru Farm using locally single-sourced fresh milk from our farm. We work to ensure quality, safety, and freshness in every batch.

Does Gogurt contain artificial flavours or preservatives?

Does Gogurt contain artificial flavours or preservatives?

Is Gogurt suitable for children?

Yes! Gogurt is perfect for kids and lunchboxes. We offer low-sugar and kids-friendly options designed with growing families in mind.

Does your yogurt contain live cultures?

Yes. Our yogurt contains live and active cultures that support gut health as part of a balanced diet.

How should I store Gogurt?

Keep refrigerated at or below 4°C. Once opened, consume within the recommended period indicated on the packaging.

Do you offer bulk or family packs?

Yes. We offer family-sized tubs and bundles. Visit our Shop page to explore bundle and value pack options.

How long does Gogurt last?

Each product has a clearly marked expiry date. When stored correctly in the refrigerator, it stays fresh until that date.

Natural Spring Water

Source, safely, sizes, and subscriptions.

Where is your spring water sourced from?

Each product has a clearly marked expiry date. When stored correctly in the refrigerator, it stays fresh until that date.

Is your spring water treated?

Our water is naturally filtered through layers of rock and undergoes quality testing to ensure it meets safety and regulatory standards before bottling.

Is your water KEBS approved?

Yes. Our spring water meets all required Kenyan quality and safety standards.

What sizes are available?

We offer multiple sizes including:

  • 500ml bottles

  • 1L bottles

  • 5L bottles

  • 10L family packs

  • 20L refill options 

Do you offer home delivery?

Yes. We deliver within Nairobi and surrounding areas. Delivery timelines and fees are shown at checkout.

Can I subscribe for weekly delivery?

Yes! You can subscribe and save. Weekly delivery options are available for both yogurt and spring water.

Delivery & Orders

Delivery areas, timelines, payments, order updates.

Where do you deliver?

We currently deliver within Nairobi and selected surrounding areas. If you are unsure, contact our support team.

How long does delivery take?

Orders are delivered within same day.

How do I track my order?

Once your order is confirmed, you will receive updates via email or phone.

What payment methods do you accept?

We accept:

  • M-PESA

  • Debit/Credit Cards

  • Other supported checkout methods shown at checkout

Is there a minimum order amount?

No minimum order requirements.

Wholesale

Retailers, schools, offices, distributor inquiries.

Do you supply shops, schools, or offices?

Yes. We work with retailers, schools, offices, hotels, and cafes. Please visit our Wholesale page to apply.

How do I become a distributor?

Fill out our wholesale inquiry form and our team will get in touch with you.

Quality & Sustainability

Cold-chain handling, packaging recycling.

How do yo ensure product freshness?

We use cold-chain handling for yogurt and proper storage systems to ensure products remain fresh from production to delivery.

Are your bottles recyclable?

Yes. Our packaging is recyclable. We encourage responsible disposal and recycling.

How can I contact customer support?

You can reach us via:

  • Contact form on our website

  • Email

  • Phone / WhatsApp (if available)

Still have questions?

We're happy to help with orders, delivery areas, and wholesale inquiries.

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